Refund policy

Refunds, Returns & Exchanges Policy

General Information

I work with carefully chosen partners to provide you with quality products. We want you to love your purchase from Bridget Bradley and have a great experience. If for any reason you are not completely satisfied, we are here to find a resolution. Our simple refunds and returns policy is below.

Time Frame

Important: Original art, custom-made to order art, discounted and sale items are not accepted for returns or exchanges. 

With the exception of damaged in transit original art, you have 7 days from receipt of delivery to initiate the returns or exchange process on items covered by returns.

Postage Charges

All costs of returned items is the sole responsibility of the purchaser. The item must be returned in the same wrapping materials via the same shipping method and fully insured. Charges vary depending on dimensions, weight location and any tax duties. For wrong orders or art prints damaged in transit, our partners will cover the cost of exchanges or returns. 

Original Art

Bridget Bradley does not offer exchanges, refunds or accept returns on original artworks, as these are hand-made or custom-made products and deemed Final Sale. Please choose carefully before placing your order.

Original Artworks Damaged In Transit

I personally check the condition of original paintings prior to shipping. They are meticulously packed for protection and insured while in transit.

Returns are not available for original artworks damaged during shipping. This rarely happens and if it does, this will be covered by the shipping insurance and the purchaser will be covered for the damaged art purchased, less the cost of shipping and packaging.

Original Art Damaged in Transit Claim Time Frame 

For original artwork damaged during shipping, the purchaser/receiver must contact us within 24 hours (1 business day) of receipt of the original artwork.

The following is required for insurance purposes: high resolution images (as proof), and the purchaser’s receipt. Please attach these image files to your email.

Custom Fine Art Prints Damaged in Transit

Fine art prints are custom-made to order, including hand-cut frames by our fine art printing and framing partner. Therefore refunds are not granted on damaged prints. 

Custom Merch - T-Shirts, Tote Bags & Accessories

Wrong Size or Change of Mind

Unfortunately, because all apparel is custom-made and printed to order we do not accept returns, offer refunds or exchanges if you have made a mistake ordering the wrong size or for change of mind.

Received Wrong Order Or Wrong Design

If you receive the wrong order such as the wrong t-shirt design or colour, please contact us within 7 days with the following details: your full contact details including name, address, order number, receipt number and high resolution images of item/s received.

Once we have all the information, we will find a resolution for you and contact you as soon as possible with details.

Tips

Tipping links may be provided on this website, Bridget Bradley or any Social Media profiles related to Bridget Bradley.

Tipping links are created to allow our visitors to tip for my creative content whether it be videos, writing or artwork. This helps support me as a Creative Director and Artist and allows me to continue to create, run this website and grow my small business.

Refunds and returns are not provided for tips.

Contact Me

We want you to  with your order. If you have any questions about the processes outlined above please email using the contact form provided on the Contact Page and I will be happy to help.

Thank you for supporting Bridget Bradley Art.