Refunds and Returns

Bridget Bradley Art offers customers a 7 day return period on original paintings from the date that the purchaser/receiver receives the artwork. That means you must contact Bridget Bradley Art within 7 days of receipt of the goods to be elligibile for a return approval.

Shipping costs and other miscellaneous fees are non-refundable and return shipping fees are customers responsibility. A restocking fee of 20% of the retails value will be charged.

In addition, please note, orders must be cancelled before order processing has finished.

Order processing is generally 2 – 3 days. After an order has been fulfilled, that is with the shipping logistics provider, it cannot be cancelled.

All returns must be approved by Bridget Bradley Art.

Please contact me for an approval before you return original paintings.

The condition of original paintings are carefully checked prior to being shipped out to you. They are meticulously packed for protection, while in transit.

If you decide your painting does not suit your space, then you should email Bridget Bradley Art immediately to request an approval to return the painting. You may be given a store credit only. Please use the form on the contact page to request a return approval.

The purchaser/receiver must contact us within 7 days from the date of receipt of the artwork to return original artwork in the original package and condition that it was sent.

To be eligible for a return the purchaser must:

  • Contact me in writing prior to returning an original painting within 7 days of receipt
  • Provide proof of purchase/receipt on requesting a return
  • Include the proof of purchase in the return package
  • Wait for approval in writing from me
  • Once your return is approved, return the painting damage free
  • Return the art in the original packaging, packed in the same way you received it
  • Cost of return shipping will be covered by the purchaser or receiver of the goods
  • Must use a carrier that will ship with insurance and tracking, e.g. DHL, UPS, FEDEX
  • Return tracking number must be supplied to Bridget Bradley Art
  • A restocking fee of 20% of the retail price will be charged and deducted from any store credit or refund
  • If art is returned in condition other than when it was initially sent, no refund nore store credit will be given
  • Any refund payment or store credit will not be made until the goods are received and inspected

When Are Returns Not Available?

Returns are not available for original artworks damaged during shipping. This rarely happens and if it does, this will be covered by the shipping insurance and the purchaser will be covered for the damaged art purchased.

I require the following for insurance purposes: images for proof, the purchaser’s receipt. Please email these to Bridget Bradley Art using the Contact Page.

All Custom Made Art Prints

Our Certified Fine Art printing partners are committed to printing high-quality giclée prints and have been doing so for many years for many Fine Artists. It is rare that there is an issue with the prints.

Bearing this in mind, please take care to review your order before paying.

In addition, please note, if you wish to cancel your custom print order, orders must be cancelled before the order processing has completed

Order processing is generally 1 – 2  days. After an order has been fulfilled, that is with the shipping logistics provider, it cannot be cancelled.

The 7 day returns period does not apply to any Prints, including, Giclée Prints, Limited Edition Giclée Prints, Poster prints all of which are not returnable. Here’s why. The prints are deemed Final Sale is due to the fact that they are especially custom made to the customer’s desired individual taste/order and printed accordingly. As a result, we cannot resell them, nor return them to the printer.

If you have further questions, please email Bridget Bradley Art via the Contact Page.

When Are Refunds Not Available?

Refunds are not available for artworks damaged during shipping. This rarely happens and if it does, this will be covered by the shipping insurance and the purchaser will be covered for the damaged art purchased.

Just make sure you email us the following (for insurance purposes): High resolution images for proof, the purchaser’s receipt. Please email these to Bridget Bradley Art using the Contact Page.

  •  If you simply changed your mind or don’t like the original painting. In this instance,  you may be eligible for a store credit only if the return meets our requirements as set out above. There will be a 20% restocking fee charged and this will be deducted from any store credit.
  • Any artwork returned not in the original condition that it was sent, damaged or with missing parts, not due to any error​ on the shipping carrier’s nor on my part
  • Any artwork returned without a return approval in writing (email is fine) and after 7 days since delivery

Handmade Jewellery

Jewellery is custom made to order for you and is thoroughly quality checked before shipping out and therefore refunds are not provided. In the unlikely event that the jewellery is damaged during transit please use the contact form and provide high resolution photos, a copy of your order number and receipt and the jewellers will investigate as to whether the item is to be returned and a replacement issued

In addition, please note, orders must be cancelled before order processing has finished.

Order processing is generally 2 – 3 days. After an order has been fulfilled, that is with the shipping logistics provider, it cannot be cancelled.

Yoga Wear & Swimwear

This applies to Yoga Wear, Swimwear or other Yoga related products on any of our wesbites including: Bridget Bradley Art and B. Yoga by Bridget Bradley. Yoga wear especially, sports bras, yoga tops, shorts and leggings, swimwear e.g. bikinis are worn close to skin and therefore considered for personal and intimate use and wear. We do not accept any returns for these items due to hygiene reasons .

Cancellation of Order – Yoga Wear & Swimwear

In addition, please note, orders must be cancelled before order processing has finished.

Order processing is generally 2 – 3 days or sooner. After an order has been fulfilled, that is with the shipping logistics provider, it cannot be cancelled.

Yoga Wear items are inspected for quality control prior to sending.

These terms and conditions govern and apply to these items. In the event that there are any problems, the final decision will be that of Bridget Bradley Art.

Manufacturing Faults – Yoga Wear & Swimwear

If you have any concerns about faulty or defective items please get in touch within 7 days of receiving your order either using the contact form or by email.

Note to European Customers – Yoga Wear & Swimwear

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Bridget Bradley Art reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Wrong Address – All Orders

If you provide an address that is considered insufficient for the courier, the shipment will be returned to the facility of origin. You will be liable for the reshipment costs, including any insurance, once confirmation of an updated address has been made by you if applicable.

Lost Orders/Packages – All Orders

For parcels lost in transit, please get in touch  using the Contact page form or by email within 7 days after the expected estimated date of arrival. Should this be due to an error on the partner provider or carrier/s part, expenses will be covered by Bridget Bradley Art.

Refusal of or Unclaimed Shipments – All Orders

Shipments that go unclaimed, are not accepted or are refused on arrival for any reason, are returned to our partner facility and you will be liable for the cost/s of a reshipment including insurance and any tax or duties.