Shipping policy

Shipping Policy

 

This Shipping Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Original Art

Handling, Shipping & Delivery

Domestic (Australia) - Free shipping on all orders over AUD20.

Please allow 5 - 7 business days to handle and prepare your custom made order, then 7-15 business days for delivery from the time of dispatch.

International Shipping - Prices are calculated at checkout depending on your location, dimensions and weight of item.

Please allow 5 - 7 business days to handle and prepare your custom made order, then 15 - 30 business days for delivery from the time of dispatch.

Original art is packed meticulously, checked and photographed prior to shipping. You will receive a tracking number once the item is despatched. 

All items are packed and shipped via tracked freight using my partner Fine Art Freight Specialist.

We cannot accurately estimate the time for delivery which is dependent on your location and other influences such as logistical delays.

Custom Made Art Prints & Frames

Our Certified Fine Art printing partners, Left Bank Art Group, are committed to printing high-quality giclée prints. 

Packaged items over 100cm cannot be delivered to Post Office boxes.

All parcels require a signature on delivery, however, if you request authority to leave then Left Bank Art Group is not responsible for any damage, loss or theft of your parcel.

Once your item has been despatched, you will receive a tracking number.

Shipping is by courier. 

Please take care to review your order before paying.

Australia - Custom Prints & Frames For Handling, Shipping & Delivery

Domestic (Australia) - Free shipping on all orders over AUD20.

Printed and manufactured in Brisbane, Australia. Custom order manufacturing times may be variable.

Unframed Paper Prints

Please allow 5-15 business days to handle and prepare your custom made order before shipping.

For shipping time please allow 2 - 10 business days depending on your location.

Unframed Canvas Prints, Framed Canvas Prints & Framed Paper Prints

Please allow 15 - 20 business days to handle and prepare your custom made order before shipping.

For shipping time please allow 2 - 10 business days depending on your location.

International - Custom Prints & Frames For Handling, Shipping & Delivery

International Shipping - Prices are calculated at checkout depending on your location, dimensions and weight of item.

These are estimates only and may vary form time to time depending on rate fluctuations and any duties or taxes you may be charged in your country.

Please allow 7 - 15 business days to handle and prepare your custom made orders, then 15-30 business days for delivery from the time of dispatch.

All items are packed and shipped via tracked freight using my partner Fine Art Freight Specialist.

Currently, international shipping includes many countries however, due to logistics disruptions it is not possible to ship to certain locations.

If you are an art collector and your country is not on the list, please feel free to use the Contact form at the Contact page stating your full details and nature of your enquiry and we will consider any options.

Orders

International Orders

Art prints over size A3 will be shipped unframed and rolled in a tube. For art prints larger than A3, including A1, A2, A0, please select the unframed print option if you are purchasing outside Australia.

Delivery

Items are not delivered to Post Office Boxes.

Please ensure your delivery address details are accurate when placing your order.

If the delivery address is a business address, please include the name of the business.

A phone number must be included for couriers incase of any issue with delivery. Should a phone number not be supplied, the customer will be responsible for undeliverable items and all redelivery charges.

We will not be held responsible for undeliverable items or inaccurate addresses.

Cancelling an order

In addition, please note, if you wish to cancel your custom print order, orders must be cancelled before the order processing has been completed.

Order processing for art prints is generally within 24 hours, that is, 1  business day. After an order has been fulfilled, that is with the shipping logistics provider, it cannot be cancelled.

Wrong Address – All Orders

If you provide an address that is considered insufficient for the courier, the shipment will be returned to the facility of origin. You will be liable for the reshipment costs, including any insurance, once confirmation of an updated address has been made by you if applicable.

Lost Orders/Packages – All Orders

For parcels lost in transit, please get in touch  using the Contact page form or by email within 7 days after the expected estimated date of arrival. Should this be due to an error on the partner provider or carrier/s part, expenses will be covered by the partner or Bridget Bradley.

Refusal of or Unclaimed Shipments – All Orders

Shipments that go unclaimed, are not accepted or are refused on arrival for any reason, are returned to our partner facility and you will be liable for the cost/s of a reshipment including insurance and any tax or duties.

Please also read our Returns Policy for original and art prints and chose very carefully before placing your order

Custom Streetwear

Australia wide

Estimated Production, Shipping & Delivery Australia:

Metro Areas: 8-15 business days
Regional & Rural Areas: 8 -20 business days

Shipping Australia wide with Australia Post and Couriers, tracking included on all parcels.

Standard Rate & Express Shipping options

International

Estimated International Production, Shipping & Delivery

USA, UK and New Zealand: 15 - 30 business days

Other Countries: 15 - 60 business days depending on location